Services

UK healthcare marketing statistics for 2026, with sources

Last checked 1 November 2026. Every figure on this page links to the organisation that published it, with its publication date and the period it covers.

This page collects 40 statistics that matter to anyone marketing private healthcare in the UK: NHS waiting lists, private and self-pay activity, how people search and use health services online, advertising regulation, and Google's own figures on AI search. Each one comes from an official or primary source we opened and checked, and the source and date sit next to every figure.

We built it because most "healthcare marketing statistics" lists recycle vendor surveys and US figures with no date. If you quote a number from here, please cite the original source, which is linked in each row. You are welcome to link to this page as well.

How we chose these statistics

  • Primary sources only: NHS England, the Care Quality Commission (CQC), the Private Healthcare Information Network (PHIN), Ofcom, the Advertising Standards Authority (ASA) and Google's own announcements. No agency or software vendor surveys.

  • Opened and checked: each figure was read on the source page or report on 1 November 2026. Anything we could not confirm was left out.

  • Latest edition: we used the most recent release available on that date, and say so where a newer edition is due.

  • UK first: NHS figures cover England unless stated, PHIN figures cover the UK, and Google figures are global.

Jump to: NHS waiting lists and GP access, private healthcare and self-pay, online behaviour and the NHS App, advertising regulation, search and AI.

NHS waiting lists and GP access

Waiting times shape why many patients look at private care. These figures cover England.

StatisticSourceDate
7.4 million referral to treatment pathways were waiting to start treatment at the end of August 2026.NHS England: Statistical press notice: NHS referral to treatment (RTT) waiting times data, August 2026Published 8 October 2026, data for August 2026
Those pathways represent an estimated 6.2 million unique patients.NHS England: Statistical press notice: NHS referral to treatment (RTT) waiting times data, August 2026Published 8 October 2026, data for August 2026
The median wait was 12.2 weeks, and the 92nd percentile wait was 38.8 weeks.NHS England: Statistical press notice: NHS referral to treatment (RTT) waiting times data, August 2026Published 8 October 2026, data for August 2026
65.2% of pathways had been waiting up to 18 weeks, against the 92% standard.NHS England: Statistical press notice: NHS referral to treatment (RTT) waiting times data, August 2026Published 8 October 2026, data for August 2026
113,339 pathways had been waiting more than 52 weeks.NHS England: Statistical press notice: NHS referral to treatment (RTT) waiting times data, August 2026Published 8 October 2026, data for August 2026
1,717,335 new referral to treatment pathways started during August 2026.NHS England: Statistical press notice: NHS referral to treatment (RTT) waiting times data, August 2026Published 8 October 2026, data for August 2026
35.1 million appointments were recorded across general practice in September 2026.NHS England: Appointments in General Practice, September 2026Published 29 October 2026, data for September 2026
59.9% of those GP appointments were face to face.NHS England: Appointments in General Practice, September 2026Published 29 October 2026, data for September 2026
45.0% of GP appointments took place on the same day they were booked.NHS England: Appointments in General Practice, September 2026Published 29 October 2026, data for September 2026

Private healthcare and self-pay

PHIN publishes data on private hospital activity across the UK. Its September 2026 update covers January to March 2026, the latest quarter available on 1 November 2026.

StatisticSourceDate
There were 247,495 private hospital admissions in the UK in the first quarter of 2026.PHIN: Private healthcare market update: September 2026, United KingdomPublished 8 September 2026, data for Q1 2026
Funding was 69% private medical insurance and 31% self-pay.PHIN: Private healthcare market update: September 2026, United KingdomPublished 8 September 2026, data for Q1 2026
Self-pay admissions rose 7.7% on the same quarter a year earlier, to their highest level.PHIN: Private healthcare market update: September 2026, United KingdomPublished 8 September 2026, data for Q1 2026
Insured admissions fell 2.6% (4,530 fewer than Q1 2025), PHIN's first Q1 decline in five years.PHIN: Private healthcare market update: September 2026, United KingdomPublished 8 September 2026, data for Q1 2026
Cataract surgery had the largest rise among the top procedures, up 12.8% to 22,805 admissions.PHIN: Private healthcare market update: September 2026, United KingdomPublished 8 September 2026, data for Q1 2026
Cataract surgery made up 46% of the total increase in UK self-pay admissions.PHIN: Record level of self-pay at private hospitals driven by older patientsPublished 8 September 2026, data for Q1 2026
Self-pay admissions rose 13% among patients aged 60 to 74.PHIN: Record level of self-pay at private hospitals driven by older patientsPublished 8 September 2026, data for Q1 2026
About 11,600 consultants were active in private practice.PHIN: Record level of self-pay at private hospitals driven by older patientsPublished 8 September 2026, data for Q1 2026
Breast cancer accounted for 29% of private cancer admissions (36,490 admissions).PHIN: Breast cancer leading reason for private cancer care admissionsPublished 9 October 2026, year to March 2026

How UK adults go online, search and use the NHS App

Ofcom's Online Nation 2025, published December 2025, is the latest edition available on 1 November 2026. NHS App figures are monthly.

StatisticSourceDate
UK online adults spent an average of 4 hours 30 minutes a day online in May 2025, 10 minutes more than a year earlier.Ofcom: Online Nation 2025 reportPublished 10 December 2025, data for May 2025
95% of the UK population aged 16 and over has internet access at home.Ofcom: Online Nation 2025 reportPublished 10 December 2025
86% of UK online adults (42.1 million) visited a health and wellbeing service online in May 2025.Ofcom: Online Nation 2025 reportPublished 10 December 2025, data for May 2025
NHS online services were visited by 28 million UK online adults in May 2025.Ofcom: Online Nation 2025 reportPublished 10 December 2025, data for May 2025
The NHS App reached 23.3 million online adults in May 2025, up 12% (2.5 million) since May 2023.Ofcom: Online Nation 2025 reportPublished 10 December 2025, data for May 2025
Google Search is used by four in five (82%) UK adults.Ofcom: From apps to AI search: how the UK goes online in 2025Published 10 December 2025
Google handles about 3 billion searches a month in the UK.Ofcom: From apps to AI search: how the UK goes online in 2025Published 10 December 2025
About 30% of searches now show AI Overviews, and 53% of adults say they see these summaries often (YouGov figure cited by Ofcom).Ofcom: From apps to AI search: how the UK goes online in 2025Published 10 December 2025
ChatGPT had 1.8 billion UK visits in the first eight months of 2025, up from 368 million a year earlier.Ofcom: From apps to AI search: how the UK goes online in 2025Published 10 December 2025, data for January to August 2025
54% of UK adults now use AI tools such as ChatGPT, Copilot or Gemini, rising to 79% of 16 to 24 year olds.Ofcom: Adults' media use and attitudes 2026 (news release)Published 2 April 2026
39,311,635 people were registered for the NHS App at the end of September 2026, and 16,669,924 logged in during the month.NHS England: NHS App statistics, September 2026Published 23 October 2026, data for September 2026
7,781,808 repeat prescriptions were ordered through the NHS App in September 2026.NHS England: NHS App statistics, September 2026Published 23 October 2026, data for September 2026

Advertising regulation and care quality

Healthcare advertising in the UK is held to the CAP Code by the ASA. These are the ASA's whole-of-market figures, not health only.

StatisticSourceDate
The ASA resolved over 40,000 complaints from the public about 25,397 ads in 2025.ASA: ASA and CAP Annual Report 2025Published 14 April 2026, covers 2025
22,383 ads were amended or removed through the ASA's work in 2025.ASA: ASA and CAP Annual Report 2025Published 14 April 2026, covers 2025
CAP delivered 596,000 pieces of advice, training and bespoke queries in 2025.ASA: ASA and CAP Annual Report 2025Published 14 April 2026, covers 2025
The ASA's Active Ad Monitoring system processed around 60 million online ads.ASA: ASA and CAP Annual Report 2025Published 14 April 2026, covers 2025
By the end of 2025, 45% of the ASA's resources went on proactive work and 38% on reactive complaints casework.ASA: ASA and CAP 2025 annual report (PDF)Published April 2026, covers 2025
The CQC has rated over 9 out of 10 GP practices as good or outstanding.CQC: State of Care 2025/26: summaryPublished 23 October 2026

Search and AI: Google's own figures

These are global figures published by Google, not UK only.

StatisticSourceDate
AI Overviews has over 2.5 billion monthly active users.Google: Google I/O 2026: opening keynote remarksPublished 19 May 2026
AI Mode passed 1 billion monthly active users within a year of launch.Google: Google I/O 2026: opening keynote remarksPublished 19 May 2026
The average AI Mode search is triple the length of a traditional Search query.Google: How AI Mode is changing and expanding the way people searchPublished 19 May 2026
Google says its year-over-year query growth rate is the highest it has been in five years.Google: Alphabet Q3 2026 earnings: CEO remarksPublished 28 October 2026, Q3 2026

What these numbers mean for clinic marketing

We draw these points from the figures above. They are our reading, not the sources' conclusions.

  • Self-pay patients are a growing audience. PHIN shows self-pay admissions at a record level while insured admissions dipped. Self-pay patients choose their own provider, which makes clear pricing, procedure pages and reviews more important. See marketing for doctors for how consultants can respond.

  • Patients research health online, including on the NHS. Ofcom's figures show most online adults use health and wellbeing services online. Your website competes for attention with trusted NHS content, so it needs to be accurate, clear and easy to use. Our healthcare SEO service is built around that.

  • AI answers are now part of search. Ofcom reports AI Overviews on about 30% of UK searches, and over half of UK adults use AI tools. How AI tools describe your clinic is worth checking. Our free AI visibility check and healthcare AI search optimisation page explain what we look at.

  • Advertising is actively policed. The ASA amended or removed over 22,000 ads in 2025 and now spends much of its effort on proactive monitoring. Health claims need evidence before they are published. Our guide can doctors advertise in the UK? covers the rules.

Statistics we left out

Some figures that appear on other lists could not be confirmed from a primary source on 1 November 2026, so they are not here. They include the share of UK adults who look for health information online (the ONS series that measured this has been discontinued), the number of doctors on the GMC register, counts of CQC-registered independent providers, and the share of ASA complaints about health advertising. We will add them if we can verify them at source.

Using this page

Figures change as new releases come out. NHS waiting list and GP appointment data are monthly, PHIN updates quarterly, and Ofcom and the ASA publish annually. Check the date in each row before quoting it, and use the linked source for the definitive figure. For help turning numbers like these into a plan for your clinic, see our digital marketing for healthcare guide or book a free strategy call.

FAQs: UK healthcare marketing statistics

  1. Where do these healthcare marketing statistics come from?

    Every figure comes from a primary source: NHS England, the CQC, the Private Healthcare Information Network (PHIN), Ofcom, the Advertising Standards Authority or Google's own announcements. Each row links to the source page or report and shows its publication date. We did not use agency or software vendor surveys.

  2. When were these statistics last checked?

    All figures were checked against their sources on 1 November 2026. NHS data is published monthly and PHIN data quarterly, so newer releases may be available. Check the linked source for the latest figure before quoting it.

  3. How many private hospital admissions are self-pay in the UK?

    PHIN reported that 31% of the 247,495 private admissions in the first quarter of 2026 were self-pay, with the rest funded by private medical insurance. Self-pay admissions rose 7.7% on a year earlier to their highest level.

  4. How long is the NHS waiting list?

    NHS England reported 7.4 million referral to treatment pathways waiting at the end of August 2026, representing an estimated 6.2 million unique patients. The median wait was 12.2 weeks and 65.2% had waited up to 18 weeks, against a 92% standard.

  5. Can I use these statistics in my own content?

    Yes. Please cite the original source linked in each row, because that organisation owns the figure. You are also welcome to link to this page. Check the date in each row, since some figures are updated monthly.

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